Job Description
Team Lead / Assistant Supervisor (2IC)
(Operations)
Victoria, British Columbia, Canada
Overview
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
The Retail Team Lead / Assistant Supervisor (2IC) is responsible for overseeing the security operations at a high-profile shopping mall. The Team Lead / Assistant Supervisor is responsible for assisting the Site Supervisor with administering Paladin’s program to the site and security team, performance management of staff members as well as day-to-day operations including patrolling and customer service.
Essential Job Duties:
- Responsible for the general operation of all Paladin staff on site.
- Supervising, mentoring, coaching, and training site staff.
- Following our continual disciplinary model and implementing as needed.
- Corresponding with the Site Supervisor and HR department to ensure all required information is compiled and up to date.
- Assisting the Site Supervisor with staff schedules and addressing schedule abnormalities as required.
- Maintaining team morale through effective communication and organizing team engagement.
- Responding to site emergencies in a lead capacity, contacting and coordinating with emergency responders.
- Patrolling the site and overseeing the success thereof for all parties.
- Assisting the Site Supervisor with ensuring all Paladin staff are providing exceptional customer service to tenants, visitors, and patrons.
- Report writing and reviewing all staff reports to provide constructive criticism.
- Tracking training and signing off to ensuring compliance of contractual obligations.
- Ensuring the completion of all required online courses.
- Collaborate with the Site Supervisor and SPM to create comprehensive site drills for the staff.
- Assisting the Site Supervisor with maintaining the Paladin OH&S program on site, including risk assessments and First Aid Records.
- Along with the Site Supervisor, ownership of the overall success of the site both during working hours and afterhours.
- Other site related duties as required.
Requirements:
- Minimum 1 year of security-related experience.
- Experience in a supervisory capacity, preferably in a security or retail environment.
- Valid Security License or Basic Security Training.
- Effective interpersonal and communication skills.
- Ability to work well under pressure and with limited supervision.
- A high level of maturity and professionalism.
- Strong decision making and problem-solving skills.
- Physically able to stand, sit and/or walk for extended periods of time.
- Must be at least 19 years of age and have a High School Diploma or equivalent.
- First aid training, conflict resolution, and Advanced Security Training are considered assets.
Application Information:
Please include an updated resume and cover letter. The deadline for applications is TBD.
Rate: $23-$25/hour
* Must be willing to work afternoons and weekends *
* Must be willing to work afternoons and weekends *
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Education Requirements (Any)
Associate's Degree
Bachelor's Degree
Certification Requirements (Any)
Valid BC Security Licence
Standard First Aid, CPR Level C
Additional Information / Benefits
Great Company Culture
Extended Health Benefits
Company Professional Development Courses
Opportunities for Growth
This is a Full and Part-Time position