Job Description

The Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for the Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in WinTEAM software, facilitating security guard training/clearance requirements, processing online ticket submissions, etc.

Key Accountabilities: 

• Strategically identify open shifts/ open lines and work with Paladin's Client Service Team to ensure complete schedules that adhere to our contractual obligations

• Extend existing schedules in Paladin WinTEAM scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule 3 months in advance

• Work within a dynamic team environment with multiple operational stakeholders including but not limited to; Site Supervisors, Security Guards, Scheduling Managers, Client Service Managers (CSM), and Senior Management

• Ensure shift accuracy in WinTEAM

• Fill cancellations and openings in the daily schedule, minimizing overtime pay outs

• Coordinate with CSM’s to ensure their staffing needs are met and proactively addressed

• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal

• Send out ongoing and temporary Averaging Arrangements to all eligible employees to reduce overtime

• Manage Averaging Arrangement compliances in Paladin’s WinTEAM scheduling software

• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group

• Support and process JIRA submissions as they relate to your portfolio of sites, respond to JIRA tickets by end of business each day

• Be involved in Paladin's deployment process, such as meeting with new hires on orientation or uniform day to set up site training and issue schedules

• Ensure billing accuracy and compliance on a weekly basis

• Work with Paladin's WinTEAM software to ensure accurate and timely scheduling, billing, and payroll. Ensure payroll is complete for 1300 hours every second Tuesday, as well as on the 2nd at 1300 hours for month end lockdown and on the 16th at 1300 hours for midmonth lockdown

• Respond to emails within a timely manner (1 business day)

• Perform other duties as requested

• Submitted detailed overtime breakdown within 3 days of payroll lockdown

• High School Diploma

• Post-secondary education in business administration or related is preferred