Job Description

Job Skills / Requirements

• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime

Requirements:

• Must possess a High school Diploma, Post-Secondary education is an asset
• Previous customer service experience is an asset
• The ability to use judgement and decision-making skills to evaluate situations and establish priorities
• Must have an outgoing, friendly, and extroverted personality
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
• Strong computer skills; including Word, Excel, PowerPoint and Outlook
• Ability to learn quickly and navigate through new software is an asset
• Able to work effectively and efficiently in a deadline driven environment
• Strong time management, multitasking, problem solving, and organizational skills
• Must be detail oriented, team player, self-motivated, and able to take direction

#INDCAL

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Paid Vacation