Job Description

Job Skills / Requirements

Site Description: 

The London Public Library has been dedicated to the needs of Londoners for over 125 years.  This is a space where each and every member of the community, no matter their education level, income, abilities, age or country of origin, feels welcome. 

Position Details: 

Position: Full-Time Site Supervisor 

Site:  London Public Library – Central Branch 

Site Address:  215 Dundas Street, London, ON  N6A 6H9 

Overtime Method: Averaging Agreement – calculating after 88 hours bi-weekly 

Hours:  2 week Rotating Schedule 

                   Week #1 – Monday to Friday 0900-1700hrs 

                   Week #2 – Tuesday to Saturday 0900-1700hrs 

Posting Date:  May 27, 2025 

Internal Closing Date:  June 3, 2025 

External Closing Date:  June 24, 2025 

Position Overview 

• Control, oversee and direct the activities of Site Guards  
• Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements  
• Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary  
• Assist in developing policies for continuous improvement to services to enhance services  
• Orientate and Train: Provide appropriate orientation and training  
• Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task  
• Scheduling: Create and manage the work schedule for the department 
• Corrective Actions: Address performance problems through the Paladin performance management procedures  
• Incident Reports: Review and sign-off on all incident reports created each shift by Security 
• Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process 

Duties include 

• Operating, accessing and occasionally monitoring the video surveillance equipment 
• Monitoring and responding to alarm systems 
• Maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation 
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library’s Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner. 
• Reporting Incidents using the Library’s Incident Reporting Tool 
• Resolving incidents according to the Library’s guidelines, instructions, procedures, and reporting on incidents according to established procedures 
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies 
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone and use of devices such as automated external defibrillators (AED), and 
• All Emergency occurs are to be reported to the Library as soon as possible.  A written incident report, using the Library’s Incident Reporting Tool, shall be provided to the Library on any or all minor/major incidents 

Preferred skills/qualifications 

• Valid Ontario Security Guard Licence (required) 
• Valid First Aid & CPR certificate 
• Exceptional Customer Service Skills 
• Proficient with Microsoft Office 

Certification Requirements (All)

Valid Ontario Security License
Standard First Aid, CPR Level C

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance