Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Internal Posting Date: July 8th, 2025

Internal Closing Date: July 14th, 2025

Shift Timing: 0900-2100 / 2100-0900 HRS days and night continental shifts

Location: Etobicoke Head Office

Essential Job Functions:
• Oversee the scheduling process to ensure the elimination of payroll and scheduling errors
• Oversee data entry to ensure the accuracy of the database
• Monitor all incident reports and keep the database updated with personnel information as required
• Liaise with Client Service Manager’s (CSM) to ensure the Operations Department has the most recent information available to ensure efficient deployment of staff
• Gather, correlate and oversee all aspects of payroll data and communicate the data with the payroll administrator at Corporate Head Office
• Investigate and resolve any payroll discrepancies
• Track overtime on a pay period basis and report the results to senior management
• Monitor overtime rates in all assigned branches and report results to Senior Management
• Oversee and direct the efforts of the scheduling department to ensure overtime is kept to a minimum in the assigned branches
• Communicates information to Clients and Security Staff using telecommunications systems and equipment
• Answers calls received by Hospital Staff, Security Staff and General Public and dispatches Security Staff accordingly
• Monitors CCTV and alarm systems and responds in accordance with established emergency procedures
• Interacts with Police, the Fire Department, and EMS
• Hospital wide emergency dispatching and overhead announcements
• Updates and maintains the Security Incident database
• Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
• Responsible for auditing the everyday operational duties i.e. extra coverages, sign in sheets, shift changes, incoming faxes etc.
• Successful candidate will work in conjunction with scheduling coordinator and operational center manager

Qualifications:
• Understanding or experience of the security industry
• Excellent communication skills both verbal and written
• Demonstrated leadership in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• Strong understanding of customer service best practices
• Knowledge and experience in organizational effectiveness and operational management in implementing best practices
• Excellent computer skills and proficiency in MS Excel, Word, Outlook and PowerPoint
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to think creatively and develop solutions to address operational challenges
• An understanding of best practices in organizational change management
• Completed a minimum of 3 months as an Operations Schedule/Dispatcher or equivalent WinTeam experience

• Legally authorized to work in Canada

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays