Job Description

Overview

Job Skills / Requirements

Provide outstanding customer service – internally to our staff and externally to clients. Support mobile and field staff to successfully complete their duties, dispatch alarms, assist with scheduling and other duties.

· Must be flexible with all shift’s weekends, evenings, and holidays

· Ability to lead and work in a team environment during high pressure situations

· Working in a fast-paced, dynamic environment, the right candidate will be able to think critically, act quickly, and prioritize effectively in this highly administrative role

· Strong analytical, prioritizing, interpersonal, and problem-solving skills

· Excellent computer skills and the ability to multitask are required for this position

· Working independently in a demanding environment while maintaining a calm disposition

· Excellent customer service skills

· Perform and monitor dispatch duties; excellent phone communication, scheduling employees, taking short-notice service requests, responding to questions, and initiating appropriate responses to requests

· Complete a variety of complex and detail-oriented administrative tasks in support operations

· Prepare, maintain, and distribute various reports both internally and externally

· Maintain accurate and organized electronic file systems and operational equipment inventories

· Complete data entry in a timely and accurate manner

· Follow-up with and act as a liaison with various individuals, both internally and externally, at all levels of the organization with the highest level of customer service

· Ability to maintain the confidentiality of all company information, procedures, and investigations

· Other duties as assigned

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.