Job Description

Overview

Job Skills / Requirements

The BC Hydro Security Command Centre ensures a 24/7 communication link between BC Hydro Field staff, management, on-call personnel, and various BC Hydro Subcontractors, providing a centralized point of contact for any security incident that occurs on or in relation to a BC Hydro facility or property.

The BC Hydro Security Command Centre (SCC) Supervisor must have the ability to direct, communicate, and instruct Operators in the SCC as necessary, as well as coordinate with BC Hydro Security Operations to ensure the expectations of the client are being exceeded. This position requires excellent time management, multitasking, delegation, and organizational skills to ensure that the SCC, BC Hydro Contract Management team, and BC Hydro Security Operations timelines are met. Reporting to the Technology Manager, the SCC Supervisor is responsible for ensuring the SCC is fully staffed, creating a team like work environment, and that the SCC is operating at a “best in class” level 24/7. 

Experience in the security industry as an officer, mobile patroller, and/or call / dispatch center or alarm and video monitoring Operator experience would be a key attribute in understanding the responsibilities of this position. Supervisor or Management experience is a MUST for this position. A suitable candidate would also have a high level of computing skills as this position is computer-based. 

Work Location: This position is fully office-based at the client's Burnaby operations centre, though occasional travel to client work sites within the province may be required from time to time.

Work Hours: Monday to Friday, 8-hour shift scheduled within the 0600-1600hrs operational window.

Responsibilities:

• Develop, implement, and maintain SOPs for SCC operations 
• Act as the primary liaison for our client
• Oversee Operator performance management and documentation 
• Participate in weekly client and stakeholder meetings 
• Ensure compliance with NERC CIP regulations 
• Lead recruitment, onboarding, and training of SCC staff 
• Coordinate with scheduling to ensure full coverage and KPI adherence 
• Maintain and update weekly work plans 
• Support operations during high-volume or emergency events 
• Manage communications, escalations, and reporting to stakeholders 
• Drive continuous improvement initiatives within SCC operations 

Core Accountabilities 

• Ensure overall SCC performance meets and exceeds contractual expectations 
• Maintain 24/7 staffing with contingency coverage 
• Lead, coach, and manage a high-performing team of Operators 
• Standardize training, evaluations, and annual reviews 
• Track and manage training and certification requirements 
• Ensure full compliance with NERC CIP standards 
• Develop and execute work plans and operational improvements 
• Support succession planning across SCC roles 

Requirements:

• Minimum 18 months’ experience in a control centre, security command centre, or similar call centre environment, including security systems (CCTV, access control, intrusion)
• Minimum of 1 year work experience as a supervisor, preferrably in the security industry, an operations centre environment or similar
• Experience with security platforms (e.g., Lenel, GE, DSC, Keyscan) and integrated systems monitoring 
• Familiarity with ACD systems, IP telephony, and alarm/monitoring tools 
• Working knowledge of fire alarm and building systems (e.g., Edwards, Honeywell) 
• Experience with photo ID systems and HID card technologies 
• Strong leadership, organizational, and administrative skills 
• Ability to multitask, prioritize, and maintain situational awareness in fast-paced environments 
• Proven ability to generate accurate reports in a timely manner 
• Excellent communication, customer service, and professionalism 
• Proficient in Microsoft Office (Word, Excel, Outlook) 
• Post-secondary education in a related field is an asset 
• Security certifications (e.g., Lenel, DSC, Honeywell) or PSP designation preferred 

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.