Job Description

Overview

• ACA Medical Insurance (for those employees working at least 30 hours each week)
• Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Critical Illness Insurance
• 401(k) Retirement Plan (after 1,000 hours of work and 12 months of employment)

• New Criminal Background Check and/or Confirmation of state Guard Licensing/Training Qualifications
• Pre-assignment Drug Screen, if applicable
• DMV Check, if applicable, for all driving positions

Job Skills / Requirements

• Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
• May be responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols, etc. .
• Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
• Write detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved. Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.
• Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
• Responsible for participating in all company and site required orientation and training programs.
• Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company’s Use of Force Policy, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

• Minimum high school diploma or equivalent required.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred. Prior experience in the security industry, law enforcement, military, and/or customer service highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test where required by the Company or client. Some clients require additional background screening, testing, and procedures. 
• May require a current state driver’s license, clean driving record as determined by SMSSI, and the ability to safely operate motor vehicle, golf cart, and/or bicycle if assigned to a position requiring operation of such.
• Ability to provide reliable transportation (or access public transportation) to consistently get to and from work on time is required.
• Ability to write effective, concise, and legible reports.
• Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or unsafe.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate, and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels within the organization, including with clients, while functioning as a team player.

• Verification of state mandated Security Licensing, if applicable.
• Successful completion of a Criminal Background and Motor Vehicle background check (applicable for driving positions).
• Successful completion of other applicable Client, SMSSI, or jurisdictional requirements.

Education Requirements (Any)

HS Diploma
GED or H.S. Equivalent

Certification Requirements (Any)

State Mandated Security License

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability