Job Description

Overview

Why St. Moritz?

Are you looking for a rewarding career in the security industry?  Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Position: Security Operations Manager

Location: Pittsburgh area 

Schedule: Monday-Friday Day Shift 

Must be willing to work outside of standard working hours as need be. Evening and weekend hours may be required. 

Salary: $62,500 per year

Requirements:
Valid driver's license with a clean driving record for 3+ years
Reliable transportation
Strong experience working as a security supervisor or manager

The Operations Manager (and Operations Supervisor) are job titles used to describe similar yet varying job descriptions based upon, but not limited to: Experience Required, Pay Grade, Branch Organizational Structure, Branch Size, Account Portfolio (Number of Clients and Hours Per Week serviced), and Scope-of-Work, to name just a few.

The Operations Manager works closely with Branch Management, Administration, Human Resources, and Field Supervision to ensure all employee hiring, training, deployment, and on-going supervisory needs are met. The Operations Manager oversees account staffing, procedural processing and documentation, coaching, promotion, demotion, and termination processes of field assigned personnel. The Operations Manager works closely with field assigned Project Managers, Site Managers, and/or Lead Personnel to ensure their respective accounts are operating efficiently and in compliance with contract specifications.
 

Responsibilities

• Inspect field assigned personnel to ensure Handbook Policies and Post Orders are followed.
• Inspect worksites for safety hazards and risk to security staff.
• Build and maintain Post Order Manuals and accompanying site-specific policies and procedures.
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing. Maintain a qualified and sufficient pool of SRO’s, Rovers and/or Flex Pool personnel to backfill open/vacant positions as needed.
• Receive weekly timesheets and update computerized schedules as necessary (verify such for self-scheduling accounts). Run bi-weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors. Resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize if not eliminate inconveniences, issues, or concerns.
• Process requests for final paychecks, sign-on bonuses, and other pay related issues, and execute the distribution of such pay. Act as a Company representative in such matters as: unemployment hearings, workers’ compensation hearings, legal depositions, union meetings (where applicable), state agency activities, and other general business matters as deemed appropriate.
• Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow-through and follow-up.
• Initiate termination procedures as needed for voluntary and involuntary separations. Execute termination meetings as necessary and complete all follow up documentation according to company standards.
• Maintain regular and proactive contact with Security Professionals to ensure they are properly trained, being effectively utilized, and performing to standard.
• Ensure a smooth-running operation by enforcing post specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training.
• Ensure all daily, weekly, and bi-weekly deadlines are consistently met. Prepare and/or run applicable reports as directed by Company and review applicable reports in a timely manner with staffers while taking appropriate action to address discrepancies or operational issues and/or concerns.
• Perform additional projects or tasks as may be directed by branch manager or corporate edict.

Essential Duties

• Report to Branch Manager any/all client complements, complaints, contract changes, service changes, job biding, or notice of termination.
• Communicates operational and support needs to Branch Manager for proper internal dissemination. This includes but is not limited to incidents, accidents, injuries, schedule revisions, exception reports, vehicle logs, mileage logs, vacation requests, and disciplinary issues.
• Responsible for schedule management, payroll, and overtime controls.
• Provide supervision and oversight to assigned field supervisors and flex officers.
• Participate in recruiting and interviewing of potential security officers and hiring decisions.
• Prepare, discuss, and implement disciplinary notices and corrective actions to security officers.
• Complete site checks and incident reports via Tracktik.
• Investigate and complete reports related to incidents and/or accidents.
• Stand post when a suitable security officer cannot be scheduled due to call offs, no-call, no-show, vacations, etc. but under no circumstances to exceed more than 50% of time in any given workweek.

Education Requirements (All)

HS Diploma
GED or H.S. Equivalent

Certification Requirements (All)

Driver's License

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan